Refund & Cancellation Policy

MailFalcon is operated by Kinetic Helix LLC. This policy explains how cancellations and refunds work for paid MailFalcon subscriptions.

Cancel anytime

You can cancel your subscription at any time from your account settings or by emailing hello@mailfalcon.app. When you cancel, your plan stays active through the end of the billing period you have already paid for, you keep Pro features until then, and your subscription does not renew — so you are not charged again.

Refunds

Subscription fees are billed in advance and are non-refundable, including for partial billing periods after you cancel. We do not provide prorated refunds for the unused portion of a period.

We may, at our discretion, issue a refund for a duplicate charge, a billing error on our side, or where required by law. If you were charged in error, contact us within 30 days and we will make it right.

How to cancel

Open your billing settings in the MailFalcon dashboard, or email hello@mailfalcon.app from your account address and we will cancel it for you. See also our Terms and Privacy Policy.